Return Policy


If you have any problems with items you've received, please contact our service team ( If approved by a customer service representative, you may initiate a return for a full refund of an item within 30 days of the item being delivered, minus shipping charges. We must receive your returned item at our processing facility within 45 days of delivery. You must return the item with all original materials included in the shipment; failure to provide all materials included in the shipment will cause a delay in or a refusal of your refund request.

After the 30-day time frame has lapsed, we will repair or replace your item in accordance with the warranty outlined here.

How to initiate a return:

  • Contact our customer service team (; make sure to have your item's serial number.
  • A helpful customer service representative will verify and authorize your return and provide instructions on how to return the item.
  • Follow the instructions given by the customer service representative to ensure a timely return.

If you follow the return policy procedures, you can expect to receive your refund within 4 weeks of shipping your item to MXM. In many cases, you will receive a refund sooner; however, we estimate 4 weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days) and processing from your bank or credit card company (up to 5 business days). We will issue your refund in the form of payment you used to make your purchase. Please note that we will not cover return shipping costs. MXM reserves the right not to accept returns which arrive at MXM's facilities more than 45 days after the original ship date.


  • Charges are based on the total weight of packaged merchandise shipped to each address.
  • All shipping charges include handling, order processing, item selection, packaging and transportation of items.
  • Additional shipping charges may apply to some items due to large size or location.
  • Price estimates are shown in the cart and final cost per weight range is determined based on shipping address during checkout.
  • Your payment method will be charged upon order placement, and will ship 3-5 business days after placing your order.